Help Desk Analyst (Remote)
JOB DETAIL
Help Desk Analyst (Remote)
IMMEDIATE NEED for a Help Desk Analyst to join a financial service company for a remote 6+ months contract with a strong possibility of conversion. The ideal candidate will have exceptional customer service skills and 2-4 years of experience in an IT help desk role.
Responsibilities:
- Support customer inbound requests through phone, email, and chat
- Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies to provide accurate solutions to customers
- Provide proper user administration and application support for supported applications
- Escalate user rights issue and employee setup issues to application administrators
- Must be flexible with work hours depending on volume. Available to do occasional after-hours support – weeknights and weekends
Qualifications:
- 2-4 years’ experience working as a help desk/service desk support
- Excellent customer service
- Desktop experience: MS Office 2016, Windows 7/8/10, Internet Explorer 9/10/11, and other Browsers
- Familiar with Cisco VPN, Service Now, Cisco Voip and Soft Phone a plus
- Hardware support, HP/Kodak/Canon Printer, Scanners, and Rightfax
- Mobile device support, IOS, Android
Please send your resume to Hannah Xu, Technical Recruiter (Hannah.Xu@ITCcorp.com) for immediate consideration. Let us help you secure an interview!
ABOUT US
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
