Enterprise Services Administrator

We are looking for an Enterprise Services Administrator who will implement and deploy a variety of IT projects for our clients with technical knowledge and precision. This person will create and document IT processes and procedures, manage their projects and time effectively as well as support ad hoc projects across the organization to support team and business goals.

Keep reading IF:

YOU ARE A SELF-STARTER who thrives on producing impactful work with little direction. Your productivity skyrockets when you have autonomy to own your projects, processes, and timelines from start-to-finish.

YOU ARE A MULTI-TASK MASTER who can effectively manage multiple tasks with competing and changing priorities running smoothly. You stay on schedule, responding willingly to the demand of the moment, even when pulled from your original plans.

YOU ARE COMFORTABLE WITH THE UNKNOWN and take initiative to ask questions, probe for solutions or “fill-in-the-blanks” when there’s not enough context. You love figuring things out and are not scared to venture out of your comfort zone to learn and grow.

YOU ARE A GENUINE TEAM PLAYER who values collaboration, shares knowledge, and steps in to support without being asked. Your “whatever it takes” mindset brings people together, inspires teamwork, and helps everyone succeed.

ESSENTIAL DUTIES MAY INCLUDE:

In the first 30 days and ongoing:

• Understands Infracore’s mission, values, and guiding principles.
• Gains clarity on Infracore’s client base, business model, products and services in detail.
• Completes job-specific technical onboarding lab & reviews client project scope to begin working and implementing proposed solution or program, which could include but are not limited to O365, firewall and routing, domain controller configuration, on-premise equipment, cyber security implementation measures.
• Builds foundation of strong relationships with Infracore teammates.

By the 90-day mark and ongoing

• Has intermediate understanding of Infracore tools, compliance requirements, policies, processes, and essential programs at client site to fully support project implementation.
• Starts managing 2-3 projects independently to drive success and continuous improvements.
• In partnership with manager, reviews and evaluates new hire lab modules to identity areas of opportunity to support clients better.
• Actively participates in on-going leadership development sessions.

Within 6 to 9 months and ongoing

• Takes on new projects and continues to craft knowledge around concepts and practices.
• Strengthens working relationships with primary contacts at client sites and serves as a point of contact to the client for updates, issues, and questions.
• Conducts audit/site assessments to present to client, and accurately answer client questions around processes, challenges, and outcomes during presentations.

By the month 12 and ongoing

• Effectively implements and executes 90% of all EST service offerings without assistance, including but not limited to migration tools, virtualization solutions, backup software, Cloud solutions, scripting and automation tasks.
• Contributes to the growth of the team by embodying Infracore’s values and training new hires.
• Proactively researches unfamiliar technology or processes, analyzes the potential application, presents recommendations and an implementation plan to the team for review and discussion.

EDUCATION, SKILLS & EXPERIENCE:

• High school diploma or general education degree (GED); or equivalent combination of education, certifications and experience required
• Bachelor’s degree in Computer Science or related degree preferred
• Knowledge of IT aspects of common legal compliance programs such as SOX, HIPA, CCPA and ISO preferred
• Knowledge of common cybersecurity frameworks such as NIST 800 and CIS Top 20 preferred
• 3+ years of related work experience deploying & implementing IT projects and/or solutions required
• Working experience in managing Office 365 ecosystem including Exchange Online, Teams, SharePoint and OneDrive, with solid understanding of security measures and ability to architect best practices and policy required
• Proven understanding of cyber security measures and best practices, such as multi-factor authentication, Microsoft Authenticator, Duo, and other remote management and automation tools, SSL certificates, encryption & public key infrastructure (PKI) required
• Proven experience with virtualization solutions (VMware, Hyper-V)
• Proven experience with enterprise backup software, performing backups & restores required
• Working experience managing IT infrastructures and understanding of IaaS Cloud solutions; AWS and Microsoft Azure required
• Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management required
• Proven ability working with and setting up physical servers, and PC and Mac Hardware required
• Foundational knowledge & understanding of intrusion detection and pen-testing skills preferred
• Working experience with creating or updating new system images in imaging tools such as WDS, Ghost, Acronis, SystemCenter preferred
• Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan preferred
• Proven understanding of Windows Server, Active Directory, GPO, Azure AD, PowerShell required
• Working Experience with Exchange, SAN, RAID a plus

WHO WE ARE:

Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies.

We believe in fostering an employee-centered culture through collaboration and providing opportunities, training, and resources for employees to become their most successful self. We stand for each other’s success with a foundation based on integrity, commitment, and trust.

COMPANY BENEFITS INCLUDE:

Competitive Salary, Medical, Dental, Vision, Life & Long-Term Disability Insurance, 401K, PTO, professional development & coaching, certification reimbursement, employee lead technical training, monthly social events