OUR GOAL:
Treat our consultants and clients the way we would like others to treat us — we are honest, stay true to our word, and work in the best interest of our clients, consultants, and candidates. Many say they work this way, but few actually do. We are a company that does. Additionally, we bring joy to the world of IT staffing and IT recruiting by making the hiring experience memorable, fun, and different.

OUR MISSION:
Find and provide the best talent for clients and excellent career opportunities for consultants and candidates — whom we treat as part of our team. Interested in joining our team? Check out the opportunity below and apply today!

Reference: 429988

***Remote during COVID only – resource must sit in Eastern or Central time zone

UX Researcher. Our client team is seeking a passionate UX Researcher to join a massive digital transformation effort. The UX Researcher will be responsible for uncovering any and all unmet and unstated needs of users and establishing and maintaining a constant, growing and evolving customer feedback loop.

If you embrace change, know how to roll with it and come out on top, like pizza (this is really important to the team) and are looking for an opportunity to work on something really complex, please apply.

Essential functions:

• Help uncover and define user needs, analyze data gather through various research methods and analytics and validate whether or not digital transformation efforts are meeting the needs of users.
• Work directly with the entire product team across multiple squads to prioritize and specify features to deliver great new experiences.

On day one you will know how to:

• identify the proper research methods needed to best meet the needs of the goals of the problems we are trying to understand
• conduct or support primary user research studies with business stakeholders and users to gain user insights around met, unmet, stated and unstated needs
• conduct or support secondary research efforts including analytics, user recordings and feedback, survey results, customer service call logs, internal usage reports, and others
• validate concepts and prototypes to uncover additional insights and opportunities
• translate research data gathered into actionable recommendations that help inform future efforts and can deliver recommendations to business partners and leaders in a consumable and delightful manner
• define user research methods that most effectively inform strategic direction on future and current transformation efforts
• are familiar with and have used a variety of unmoderated online research tools but are just as comfortable in a moderated setting
• partner with a digital product team working with UX, UI, product, customer support, technology and other internal business partners

After 90 days you will:

• have started to establish yourself as the go-to person on the team for all things related to user research, user behaviors, best practices in conducting the right research methods to gain the most insightful user data
• have participated in several design sessions to help inform squads of the needs of the user
• have participated design reviews with your teams to provide relevant feedback
• have (or have started to) aggregate, analyze, share and communicate findings and insights to inform recommendations on the best digital experiences our customers want and need
• have built/or supported the build of a database of user behaviors, triggers and other data points that can be easily extracted to support design decisions
• be collaborating with strategic VOC partners and corporate customer insights team on strategic direction to best measure customer sentiment

A year from now you will:

• have learned enough about our client’s complex business and systems to be able to articulate what you do and why it matters
• be the go-to person on your team for all things related to user research, user behaviors, best practices conducting the right research to gain the right insights for your projects
• have conducted several complete research initiatives that have effectively informed strategic direction on future and current transformation efforts such as concept testing, user testing, competitive analysis, persona building, task analysis, user story creation and user experience mapping
• have formed meaningful relationships across squads and disciplines in the organization through deep collaboration within your product team, with stakeholders, marketing, analytics, online merchandising, IT and other business partners
• have informed A/B and multi-variate testing, surveys, interviews and other user studies based on research conducted or provided
• have visited with many of our customers across all the classes of trade

Qualifications:

• embrace change
• professional with 3-5 years of experience conducting, analyzing and communicating user research findings and insights
• extended expertise in understanding the right methodologies for uncovering user needs and product opportunities
• background in ethnography and/or cognitive science methods (ideal)
• deeply passionate about the user and their experiences
• understanding of human centric design principles and are passionate about user experiences
• demonstrate having conducted and/or utilized moderated and unmoderated testing methods and tools to gain insights from users
• enjoy sharing your knowledge with all, as applicable
• bachelors or higher degree in HCI, UX research, cognitive science or other relevant human disciplines
• worked in an agile or iterative work setting and enjoy co-locating with your entire team
• worked in virtual teams
• love learning new things and challenging yourself
• don’t mind traveling about 50% of your time to get to know your users
• have created and presented your work in multiple formats, in particular slide format (think Powerpoint primarily) to upper management, stakeholders and other business partners in a consumable and enjoyable manner

Bonus points for:

• skills with evangelizing human centric design methodologies and the purpose of each
• UX, UI or writing capability and portfolio to showcase
• understanding of digital accessibility
• design-thinking badge or coaching certification
• PhD in a behavioral discipline

Client does not provide sponsorship for this opening. Candidates must now and in the future be legally eligible to work in the US for any employer.

ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Tucson, AZ, Los Angeles, CA, and Austin, TX, and are rapidly expanding into new markets from coast to coast.

WHY REVEL IT: 

• In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
• 5-year client retention: 99%
• No. 1 supplier with customers: 53%
• Top 3 supplier with customers: 77%
• Consultant retention: 94%

We do our jobs in a way that brings delight every day to our clients and the people who work with us. Life is simply too short to grind through every day as a small cog in a huge recruiting machine. As a young and high energy company, we aim to help consultants and candidates land fulfilling jobs that offer real career growth.