We have a remote contract role available for a Technical Writer who will be responsible for developing and editing technical documentation, SOP and custom manuals for a variety of audiences in a variety of media. Knowledge in help screens, user guides, Robo Help, MS Word, Macromedia, and Visio required.

Role Accountabilities:

• Writing and editing technical documentation
• Ability to interpret system functions and document user procedures
• Responsible for Standard Operation Procedures (SOPs),End User Manuals and Business Process Procedures
• Conducting research and interviewing SME’s remotely via Zoom.
• Preparing Run books as well as technical process documentation.
• Organizing and or updating  existing process documents.
• Work with the implementation team
• The successful candidate may be required to work more than 40 hours to meet deadlines.

Qualifications / Skills Requirements:

• At least 5+ years of experience in similar environment
• Must have Microsoft Word, Adobe PDF, PowerPoint, screen capture, Excel, Visio
• High quality design, clear structure, convenient navigation and the use of screen shots or links to training video content.
• 3 to 5 years of proven experience creating technical documentation in a network environment.
• Excellent communication skills, flexibility, SME interviewing skills, and organizational skills.
• Preferred candidates will possess proven firewall infrastructure skills.